Description

Analysis of breakdowns or faults in the hardware and repairing/service of the same

Includes spare parts replacments

Repair activities at 1st level

If repair work results in vain, replacment results

Replacments with OEM parts based on availability, else with equivalent quality

Preventive maintenance on agreed schedule/frequency. Excludes physical/mishandling, damages, manufacturers warranty non-coverages, accessories and consumables

10% of the AMC contract value to be allotted for Critical Part Inventory (CPI) / Spare Parts (SP)

CPI/SP ratio enables uptime commitment of 99.5%

Onsite engineer allocation as per clients requirement